pojok FAQ — Answers to All Your Questions

To open an account at pojok you need an active mobile number, an email address and a minimum age of 21. Enter accurate information in the registration form — this will be verified against your identity when you request a withdrawal. The whole process takes just a few minutes.

No. Only one account per person is allowed at pojok. Creating multiple accounts may result in those accounts being suspended or closed, and any bonuses in those accounts may be cancelled. Enjoy all the benefits with just one account.

Use the "Forgot Password" option on the login page. An OTP will be sent to your registered email or mobile number. Verify the OTP and set a new password. If you have trouble, contact our live chat support — they are available 24/7 to help.

The KYC process ensures the security of your account and helps prevent fraud. Before your first withdrawal you may be asked to submit a copy of your national ID card or passport. This information is kept completely confidential and is used only for verification purposes.

Deposits from bKash to pojok are usually instant — in most cases the balance updates in under one minute. During busy periods it may take up to 5 minutes. The minimum deposit amount is ৳500.

Log in to your account, go to the Deposit section, select Nagad as your payment method and make the payment to the number shown. Confirm the deposit with the transaction ID. The minimum deposit is ৳500 and there are no extra fees. You can deposit the same way using Rocket and Upay as well.

Withdrawals at pojok are usually completed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. Fast withdrawals are available through bKash, Nagad, Rocket and Upay. The process is even faster if your account verification is complete.

pojok does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket or Upay) may apply their own standard charges. Contact your payment provider directly for details on those.

The most common reasons for a rejected withdrawal are: incomplete KYC verification, bonus wagering requirements not met, or inconsistencies in account information. Contact our live chat to find out the reason and get a quick resolution. The support team will assist you in Bengali.

To bet on BPL or any other cricket match at pojok, go to the Sports Betting section. Select the match or tournament, choose a market (match winner, toss result, top batter, etc.) and enter your stake. With live betting you can also place bets while the match is in progress.

RTP or Return to Player is the average percentage of total bets returned to players over the long term in a game. For example, a 96% RTP means an average of ৳96 comes back for every ৳100 wagered — but this is an average over millions of spins, so results in a single session may vary. The higher the RTP, the greater the theoretical advantage for the player.

Yes. pojok uses software only from recognised and established game providers such as PG Soft, Pragmatic Play, JILI, Spribe and Evolution Gaming. These providers use a Random Number Generator (RNG) in their games, which makes every result completely random. Ensuring fair play on our platform is our primary responsibility.

Yes. pojok is a fully mobile-optimised platform. You can enjoy all slots, live casino, fishing games and sports betting from any Android or iOS smartphone browser. No separate app download is needed — just open pojok.cam in your browser.

pojok's live casino offers games with real dealers including Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar and many more. Top providers such as Evolution Gaming and Ezugi run these live games. HD video streaming and support in Bengali are available.

pojok offers a 200% welcome bonus on your first deposit, up to ৳10,000. This means if you deposit ৳5,000 you can start playing with a total of ৳15,000. To claim the bonus you need to activate it from the Bonus section before making your first deposit.

A wagering requirement is the condition that specifies how many times you must wager the bonus amount before you can withdraw it. The wagering requirement for pojok's welcome bonus is 20x. For example: if you receive a ৳1,000 bonus you must place a total of ৳20,000 in bets before you can withdraw. Once the requirement is met you can withdraw winnings from the bonus.

pojok's VIP program has three tiers: Bronze — weekly cashback up to 0.4%, Silver — up to 0.8%, and Gold — up to 1.2%. Tiers advance based on regular play and activity. VIP members also receive priority support and exclusive offers.

Weekly cashback is credited on a set day each week according to your VIP tier. Cashback is usually added directly to your account and specific wagering requirements may apply. Check the pojok promotions page or ask on live chat for full details.

Yes. pojok offers special promotional offers during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, the BPL season, IPL and various other festivals and tournaments. These offers are available for a limited time, so keep your account notifications turned on and check live chat for updates.

pojok uses SSL (Secure Socket Layer) encryption technology, which keeps all your personal and financial information secure. Our servers comply with the highest standards of data security. Your information is never sold or shared with third parties.

pojok is for players aged 21 and above only. Age is verified at registration and proof of age may be requested during account verification. Keeping minors away from gambling is our responsibility.

Understanding your own limits is the most important thing. pojok believes in responsible gaming. Our platform offers the ability to set deposit limits, activate a temporary account break (cooling-off) or enable self-exclusion. Visit our responsible gaming page for more details.

Yes. You can contact us via live chat at any time to activate a temporary break or permanent self-exclusion on your account. Once self-exclusion is active it will not be possible to reactivate the account before the specified period ends — this is for your own protection.

Our support team is available 24 hours a day, 7 days a week in Bengali. The fastest way to reach us is via the live chat on the site. You can also contact us by email: [email protected] — all messages are responded to as quickly as possible.