🛡 pojok — A Safe and Responsible Platform

Responsible Gaming —
Your protection is our priority

pojok believes that setting limits on fun and entertainment is every player's right. We are committed to helping you enjoy gaming in a mindful, controlled, and healthy way.

What is Responsible Gaming and why does it matter?

Online casino and betting is primarily a form of entertainment. Responsible gaming at pojok means playing while staying aware of your budget and time — so it never becomes a financial or mental health issue. We want every player on our platform to enjoy gaming in a safe, healthy, and controlled way.

The core principle of responsible gambling is that it is for fun, not as a source of income. Every bet is an entertainment expense, not an investment. pojok has built its protection framework around this philosophy.

Our platform includes multiple self-regulation tools that users can activate at any time. From setting deposit limits to full self-exclusion — everything is within your reach.

Keep in mind

Gambling is never a solution to financial problems. If you feel that gaming is having a negative impact on your life, please contact us via 24/7 live chat or email us at [email protected].

Age Limit and Identity Verification

pojok is for individuals aged 21 and above only. Allowing minors to play is against our policy and is strictly prohibited.

  • Age is verified at the time of registration
  • Any suspicious account is reviewed immediately
  • Accounts belonging to minors are permanently closed
  • We urge parents and guardians to stay informed
21+

For users aged 21 and above only

Protection Tools in Your Hands

pojok offers several effective tools to help you stay in control of your gaming experience.

Set a Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Requests to increase a limit have a 24-hour waiting period — to prevent overspending in the heat of the moment.

Deposit Control

Time-Out

Want to take a break for a few days? Temporarily close your account for anywhere from 24 hours to 30 days. During this period, no bets or deposits will be possible and no promotional messages will be sent.

Time-Out

Self-Exclusion

Activate self-exclusion for long-term protection. You can keep your account closed for anywhere from 6 months to permanently. Any attempt to open a new account during self-exclusion will be rejected.

Self-Exclusion

Review Activity History

View your complete betting and deposit history at any time. Understanding your own spending patterns is the first step toward responsible gaming.

History

24/7 Support

If you feel gaming is getting out of control, our Bengali-speaking support team is always ready. Reach out via live chat or email — help is available without any questions asked.

Support

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set time period. Once the limit is reached, the session will end automatically.

Loss Limit

Recognizing the Signs of Problem Gambling

Be alert if you notice the following signs. They indicate that gaming is no longer just entertainment and is becoming a problem. The sooner you become aware, the easier it is to address.

  • Feeling the urge to bet more to recover losses
  • Hiding your gaming or lying to family about it
  • Feeling restless or irritable when not playing
  • Unable to focus on daily tasks, family, or work
  • Borrowing money to play beyond your budget
  • Unable to stop after a big win and continuing to play
  • Repeatedly trying to stop playing but failing

Ask yourself

If any of the signs above apply to you, take action now. pojok's support team will help without judgment. Contact us via live chat right away to activate a time-out or self-exclusion on your account.

Tips for healthy gaming

  • Set a time and money limit for each session before you start
  • It is better not to play when you are tired or under stress
  • Enjoy it as entertainment and do not put pressure on yourself to win
  • Take regular breaks and spend time with your family

How to Use the Protection Tools

Secure your account in just a few steps.

01

Log in to your account

Access your account on pojok. The login button is in the top menu of the page.

02

Go to Account Settings

From your dashboard, click on "My Account" or "Settings".

03

Select the "Responsible Gaming" tab

There you will find separate sections for deposit limits, time-out, and self-exclusion.

04

Set your preferred limits

Set limits according to your needs and confirm. The limits take effect immediately.

05

Contact us if you need help

If you have trouble setting them yourself or need immediate assistance, let us know via our 24/7 live chat or at [email protected].

Parental Protection

Parents and guardians have an important role to play in ensuring minors cannot access online gambling. Some practical steps are listed below.

  • Use a PIN or password on your device
  • Do not share your pojok account password
  • Do not leave your device logged in around children
  • Keep your payment information secure
  • If you have any concerns, let us know immediately

Our Commitment

pojok sees responsible gaming not just as a policy, but as a core value. We commit to:

  • Never pressuring any user to make additional deposits
  • Processing self-exclusion requests immediately
  • Helping users who seek support without judgment
  • Keeping data encrypted and confidential

Ways to Get Help

You are not alone. pojok's support team is always by your side.

Live Chat

Bengali-language support available 24 hours a day, 7 days a week. Use live chat for the fastest resolution.

Email Support

To report a detailed issue, email us: [email protected]

FAQ Section

Find answers to common questions on our FAQ page. Check it out for quick information.

Common Questions About Responsible Gaming

The questions our users ask most often.

After logging into your account, go to the "Responsible Gaming" or "Settings" section to find the deposit limit option. You can set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Yes, you can still withdraw any balance remaining in your account during self-exclusion. Only new deposits and betting will be blocked. To make a withdrawal, contact our support team directly.

Yes, once the set time-out period ends, your account is reactivated automatically. However, self-exclusion does not end automatically — to reactivate your account after the period expires, you must submit a conscious request.

pojok is for users aged 21 and above only. If identity verification confirms that a user is underage, the account will be permanently closed and any deposited funds will be returned. Age verification may be carried out on any account at any time.

First, let us know via our 24/7 live chat or at [email protected] — we will immediately activate self-exclusion on your account. For professional support, we recommend contacting your family doctor or a mental health counselor.

Change your password immediately and notify our support team. If a minor has been using the account, we will review the transactions and take the necessary steps. Always keep your account secure.

Enjoy safely, play responsibly

Get the most out of your entertainment at pojok — within limits, with awareness. Visit our pages to learn more.

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