pojok's Privacy Policy
The security of your personal information is our top priority. Learn how pojok collects, stores, and protects your information in this policy.
Introduction and Scope
pojok ("we", "our", or "platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, use, store, and protect your personal information when you visit our website pojok.cam.
By using our website or registering an account, you are considered to have given your consent to this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
This Privacy Policy may be updated from time to time. If any changes are made, we will note the updated date on the website and, where necessary, send a notification to registered users by email.
What Information We Collect
We may collect information about you in various ways. The types of information collected are described in detail below.
2.1 Information You Provide
Information you provide yourself when creating an account or using our services:
- Full name and date of birth (for age verification)
- Email address and contact details
- Documents provided for identity verification (KYC process)
- Financial transaction information (deposit and withdrawal records)
- Records of communication with the support team
2.2 Automatically Collected Information
When you visit our website, certain information is automatically collected through technical means:
- IP address and device type
- Browser type and version
- Time and duration of website access
- List of pages visited and activity logs
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or compliance with applicable laws, we may also receive information about you from legitimate third parties.
Purpose of Information Use
We use the information we collect for the purposes listed below. Your privacy is ensured and information is processed only where necessary.
Information is used for registering, verifying, and managing your account. This includes age verification (21+) and the KYC process.
Information is processed to prevent fraud, money laundering, and unauthorized access, and to maintain platform security.
Relevant financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
Necessary information is used to resolve your requests and complaints submitted via live chat or email.
Information is used in statistical analysis to improve the user experience and add new features.
Information may be retained and disclosed where necessary to comply with applicable laws, regulations, and directives from regulatory authorities.
Information Sharing and Disclosure
pojok never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:
- Service Providers: With contracted partners for payment processing, identity verification, and technical services, who are required to comply with our privacy standards.
- Legal Reasons: In response to a court order, a legitimate request from a government or law enforcement agency, or as required by applicable law.
- Fraud Prevention: With specialized organizations that assist in detecting and preventing fraud, within necessary limits.
- Business Transfers: In the event of a merger, acquisition, or asset sale, where your information may be a transferable asset — you will be notified in advance in such cases.
- With Your Consent: For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve the functionality of our website and personalize the user experience.
5.1 Essential Cookies
Essential for the basic functionality of the website. Without these cookies, login, transactions, and security-related functions will not work properly.
5.2 Functional Cookies
Used to remember your preferences (such as language selection) and to provide a personalized experience on future visits.
5.3 Analytics Cookies
Used to monitor website traffic and analyze performance. Information collected through these cookies is generally in aggregated form and is not personally identifiable. You can disable cookies in your browser settings, although this may limit some website functionality.
Data Storage and Security
We implement industry-standard technical and organizational measures to protect your personal information.
6.1 Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Data stored on servers is protected in encrypted form
- Regular security audits and vulnerability testing
- Access controls — only authorized staff can access your information
- Two-Factor Authentication supported
6.2 Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations. Even after an account is closed, certain information may be retained for a specified period in accordance with applicable law.
6.3 Response to a Data Breach
If a data security breach occurs and poses a risk to your rights and freedoms, we will promptly notify affected users in accordance with applicable law.
Your Rights and Controls
You have several important rights over your personal information. To exercise these rights, please contact our support team.
You have the right to know what information we hold about you and to receive a copy of it.
If your information is incomplete or incorrect, you may request that it be corrected or updated.
In certain circumstances you may request that your personal information be deleted, though exceptions apply where legal obligations exist.
You may object to the processing of your information for marketing purposes or due to your particular circumstances.
You have the right to receive the information you have provided in a structured, commonly used, and machine-readable format.
You may withdraw your consent at any time from any processing of your information that is based on consent.
Protection of Minors' Information
pojok's services are intended for those aged 21 and above only. We do not knowingly collect any information from minors. If we become aware that information from a person under the age of 21 has been collected inadvertently, we will immediately delete that information and close the associated account.
If you believe a minor has registered on our platform, please notify us immediately at [email protected].
Third-Party Links and Services
Our website or services may contain references to third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and we are not responsible for those policies. We advise you to read the privacy policy of the relevant third party.
Changes to This Policy
We periodically review this Privacy Policy and update it as needed. For significant changes, we will inform you in the following ways:
- Displaying a clear notice on the website
- Sending a notification by email to registered users
- Updating the date of change at the top of this page
If you continue to use our services after any changes, you will be considered to have consented to the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us.
Get in Touch
Our support team is available 24/7 to assist with any privacy-related matters.
Email: [email protected]
You can also chat with us directly in Bengali via live chat.